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Frequently
Asked Questions
If you have any questions please
contact us
.
How quickly can I finish this course?
The great thing about these courses is that you work
at your own pace. No one is sitting over your shoulder
making you slow down or speed up. Everyone reads at
different speeds and this program will allow you to
proceed at your own pace with no time maximum for the
program. The average completion time varies on your
reading ability.
How long does it take to get the certificate?
There are different ways of receiving the completion
certificate. Because of security reasons, it is impossible
for you to print your own certificate, so the original
certificate must be sent directly from our office to
the proper agency. When you enroll, you may choose
for regular mail or expedited service.
Does the course cost anything?
Unfortunately, there is a cost to attend BehaviorHelp.com
courses. The prices will vary, but will cover all elements of the course
including immediate access to the site and the completion
certificate. Regular in-class courses charge similar
fees. BehaviorHelp.com is a privately operated business
and whether you sit in a class or choose this online
program, you will need to pay a fee.
Are court fees the same as course fees?
Unfortunately, all fees paid to the court (when applicable)
are separate from fees paid to BehaviorHelp.com.
How can I pay for the course?
You can pay for the course many different ways, either
by credit card, check debit card, check or money order.
After you complete the page, you will be linked to
a completely secure credit card page where you pay
quickly and effortlessly. The site is encrypted to
make your on-line purchase safe. You can also pay for
the course by check or money order. Make sure, however,
to send the check or money order before you complete
the course or your certificate will not be processed.
What if my deadline for completion of the course has passed?
Contact the proper agency directly for instructions
regarding extension of your due date. BehaviorHelp.com
cannot extend your due date.
How do I register for this course?
Registration for this course is quite simple. You can
click here and be taken to the online registration
page. Just complete all the appropriate fields and
you can get started right away. You may also call
us at 866-322-6437 during normal business hours,
6:00AM-9:00 PM PST, Monday-Friday and 8:00 AM-4:00 PM PST,
Saturday and Sunday to register on the phone. Either
way, it just takes minutes and you are able to start
right away.
Can I use someone else's computer or Internet service?
That is what makes this course so easy and great! You
can take this from home, work, a friend or family's
house, your local library, or you can even rent time
on the Internet at Compusa. Whatever computer you
use, you simply need Internet access. You can also
start on your own computer and then finish on another.
*This program also works with WEBTV.
Must I complete this course in one sitting?
BehaviorHelp.com courses are designed for the person
who does not have a lot of time. The courses are
broken up into numeorus sections. You can complete
one segment, for example, log off, and then log back
on at a later time, and the computer will record
the section you have completed. You can log on and
off as many times as you wish until you complete
the program. You can also do the entire course in
one sitting.....it is up to you.
What if I have no e-mail address?
Do not worry if you have no e-mail address, as one
is not needed to take this course. Any correspondence
can be directly printed off the program or be done
via mail or telephone. On the registration for just
skip the email field as it is not mandatory. You
may also use a friend's e-mail address, if you wish.
I have already enrolled. How do I get back into the program?
If you have already enrolled, you have a username and
password. You may re-enter those codes on our home
page where instructed as many times as necessary to
access and complete the program or click HERE for the
login screen. If you have forgotten or lost your username
or password, give us a call at 866-322-6437.
I just got knocked off line in the middle of a section.
What do I do now?
Many Internet users are knocked off line frequently.
This may result from a lost Internet connection, another
call interrupting your connection if you are on a single
line with call waiting, or simply because your own
computer crashes. Remember, as you complete each section
of the course, your progress is logged. Completion
of chapter one, for example, cannot be lost if your
answers are submitted to the system and graded on screen.
Being knocked off line at that point, will only bring
you back to the start of the next chapter, it will
not delete chapter one. Our website is unable to control
your Internet connection and inactivity on your part
will not result in our system knocking you off line.
Any activity requirements will be on the part of your
Internet service provider.
Are there any special computer or download requirements
to participate in the course?
There are no videos to download in our program and
no special requirements at all of your computer. If
you are on this screen and on our website, you can
enroll and complete the course without a problem.
What happens if I fail the final? Can I take it again?
For most courses, you may take the final an unlimited
number of times without having to pay a retake fee.
A new final will appear on screen immediately when
you fail. See
Program Details and
COURSE INFO for more
details.
If you have any questions email us at
contact@BehaviorHelp.com
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