Frequently Asked Questions

If you have any questions please contact us .

How quickly can I finish this course?

The great thing about these courses is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace with no time maximum for the program. The average completion time varies on your reading ability.

How long does it take to get the certificate?

There are different ways of receiving the completion certificate. Because of security reasons, it is impossible for you to print your own certificate, so the original certificate must be sent directly from our office to the proper agency. When you enroll, you may choose for regular mail or expedited service.

Does the course cost anything?

Unfortunately, there is a cost to attend BehaviorHelp.com courses. The prices will vary, but will cover all elements of the course including immediate access to the site and the completion certificate. Regular in-class courses charge similar fees. BehaviorHelp.com is a privately operated business and whether you sit in a class or choose this online program, you will need to pay a fee.

Are court fees the same as course fees?

Unfortunately, all fees paid to the court (when applicable) are separate from fees paid to BehaviorHelp.com.

How can I pay for the course?

You can pay for the course many different ways, either by credit card, check debit card, check or money order. After you complete the page, you will be linked to a completely secure credit card page where you pay quickly and effortlessly. The site is encrypted to make your on-line purchase safe. You can also pay for the course by check or money order. Make sure, however, to send the check or money order before you complete the course or your certificate will not be processed.

What if my deadline for completion of the course has passed?

Contact the proper agency directly for instructions regarding extension of your due date. BehaviorHelp.com cannot extend your due date.

How do I register for this course?

Registration for this course is quite simple. You can click here and be taken to the online registration page. Just complete all the appropriate fields and you can get started right away. You may also call us at 866-322-6437 during normal business hours, 6:00AM-9:00 PM PST, Monday-Friday and 8:00 AM-4:00 PM PST, Saturday and Sunday to register on the phone. Either way, it just takes minutes and you are able to start right away.

Can I use someone else's computer or Internet service?

That is what makes this course so easy and great! You can take this from home, work, a friend or family's house, your local library, or you can even rent time on the Internet at Compusa. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another. *This program also works with WEBTV.

Must I complete this course in one sitting?

BehaviorHelp.com courses are designed for the person who does not have a lot of time. The courses are broken up into numeorus sections. You can complete one segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting.....it is up to you.

What if I have no e-mail address?

Do not worry if you have no e-mail address, as one is not needed to take this course. Any correspondence can be directly printed off the program or be done via mail or telephone. On the registration for just skip the email field as it is not mandatory. You may also use a friend's e-mail address, if you wish.

I have already enrolled. How do I get back into the program?

If you have already enrolled, you have a username and password. You may re-enter those codes on our home page where instructed as many times as necessary to access and complete the program or click HERE for the login screen. If you have forgotten or lost your username or password, give us a call at 866-322-6437.

I just got knocked off line in the middle of a section. What do I do now?

Many Internet users are knocked off line frequently. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point, will only bring you back to the start of the next chapter, it will not delete chapter one. Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.

Are there any special computer or download requirements to participate in the course?

There are no videos to download in our program and no special requirements at all of your computer. If you are on this screen and on our website, you can enroll and complete the course without a problem.

What happens if I fail the final? Can I take it again?

For most courses, you may take the final an unlimited number of times without having to pay a retake fee. A new final will appear on screen immediately when you fail. See Program Details and COURSE INFO for more details.

If you have any questions email us at contact@BehaviorHelp.com


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